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Interlibrary Loan (ILL): ILL FAQ

Use this guide to place interlibrary loan (ILL) requests.

What can I request through ILL?

Most books, articles, videos, and other media that support education, learning, and leisure reading that are not currently owned by the Denver Campus Library can be requested through ILL. However, the Denver Campus Library does not permit requests for course textbooks.

Most libraries will not lend original, rare or fragile materials, and therefore these types of items may not be obtainable through ILL.

Is there a charge to use ILL services?

In most cases, requests can be filled at no cost to the patron. However, if the supplying library charges a fee, the patron will need to cover these charges. The Denver Campus Library staff will notify the patron if there are any charge associated with their request before the request is fulfilled.

How long does it take for my request to arrive?

The average turnaround time is typically two weeks or less. Articles often take less time than books or videos because they can be faxed or emailed to the Library. Please allow enough time to process your request and receive the item.

How will I be notified when the book/article I requested is available?

Once the item arrives, the Library immediately sends a message to the email account listed on the ILL Request Form.

Where do I pick up and return ILL materials?

Books, videos, and articles can be picked up at the Check Out Desk at the Denver Campus Library. To pick up the ILL material, you may be asked to present your JWU I.D. card.

Books and videos can be returned to the Check Out Desk. Articles do not need to be returned.

Borrowers are responsible for Interlibrary Loan material from the time it is picked up at the Check Out Desk until the time it is returned.

How long is my loan period?

The due date for a book or video borrowed through ILL is located on the accompanying slip of paper attached to the cover of the item. The due date is assigned by the lending library, not by the Denver Campus Library. The due date varies depending on the lending library's policies. A typical loan period is 3 to 4 weeks.

How do I request a renewal?

To request a renewal for a checked out ILL item, please contact the Denver Campus Library. We will then contact the lending library on your behalf.

Please note:

  • Renewal must be requested prior to the due date.
  • Renewals are at the discretion of the lending library and sometimes they are denied.
    • If the lending library denies the renewal request, you will receive an email from the Denver Campus Library indicating this and you will need to return the item(s) immediately.
    • If the lending library approves the renewal request, you will receive an email from the Denver Campus Library with the new due date.
  • It may take a few days to receive a reply from the lending library regarding your request.
  • You can only request renewals for items you have currently checked out. In other words, if you have not yet collected the item(s) from the Denver Campus Library's Check Out Desk, you won't be able to request a renewal.
  • ILL items can only be renewed one time if allowed by the lending library.
  • Some libraries do not allow renewals. If this is the case, then it will be noted in the email notification you receive from the Denver Campus Library as well as on the slip attached the ILL item.

What happens if I return an item late?

If ILL material is not returned on or before the due date, the patron will be charged overdue fines at a rate of $1.25 per day, per item.

If the ILL material is not returned 15 days after the due date, the patron will be charged a $90 replacement bill.

Items that are declared lost will accrue a $90 replacement charge. 

The Denver Campus Library reserves the right to pass on any additional charges from the lending library.